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Local presence with national strength

Born of a desire to build a Welsh, business communications market leader, Incom Wales was founded by joint Managing Directors, Dean James and Ian England. With over 50 years of industry expertise and a key partnership with award-winning UK Comms leader, the Incom-CNS Group, they have created a customer-focused business communications partner with local presence and nationwide strength.

Dean James

Joint Managing Director

Dean James has 20 years’ industry experience, advancing from engineer to Technical Director in his previous roles, before realising a dream by founding Incom Wales. He has a broad understanding of the industry, both from a technical viewpoint and behind the scenes knowledge of delivering successful solutions.

Ian England

Joint Managing Director

Ian England has over 22 years’ industry experience and was Sales Director of another, local communications business before launching Incom Wales. Ian’s primary focus is on building and maintaining customer relationships, ensuring he delivers the right solution and ongoing best pricing and support for his customers.”

With such a wide choice of platforms, features, applications and tariffs to choose from, it can be hard to know where to start and which approach will deliver tangible benefits to you and your staff. At Incom Wales, we gain a thorough understanding of what is important to you, before we design a solution that fits your needs perfectly.

We can offer every customer the complete solution within our product portfolio. From a broadband line, a three-user hosted system, to a multi-site solution for thousands of users - we have it covered. SIP trunks, hosted platforms, multi-site solutions, CTI Applications, WiFi, network infrastructure and consultancy are all part of our service solutions.

What we do

Communication Platforms

Multimedia Contact Centre

Voice and Data Connectivity

Business Mobile

IT and Networks

Cloud Solutions

Collaboration Solutions

Cabling and Infrastructure

Managed Services

Incom Wales is part of the, long established Incom-CNS Group. Helping organisations of all sizes and in all sectors to maximise their investment in our solutions, we are the trusted partner for thousands of customers across Wales and the whole of the UK.

From our Merthyr Tydfil office location near the M4 corridor, between Cardiff and Swansea, we can support our customers across Wales and beyond. From the first call, through project management and implementation to ongoing account management - each of our valued customers will receive the guidance and support of our dedicated team. We design and implement our solutions to meet the current and future communications needs of each individual customer – allowing them to reach their relevant goal, whether that be technological advancement, growth, amalgamation, unified comms or cost saving.

Incom Wales is a customer focused business, ensuring excellent customer service, long term relationships and value for money.

Our goal is simple. We make it easy for our clients to:

  • Reduce the overall cost of business communications
  • Manage their telecoms and IT infrastructure and communication systems effectively
  • Enhance how they communicate with everyone, irrespective of location
  • Benefit from the latest communication technologies to gain a competitive edge

Our Partners:

Incom Wales

CROWNFORD HOUSE,
SWAN STREET,
MERTHYR TYDFIL,
CF47 8EU

01685 700 838
sales@incom.wales